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Company

How long has DePuy Synthes been producing veterinary products?
What are the differences between DePuy Synthes veterinary and human products?
What is DePuy Synthes' relationship with the AO?
How can I speak with a DePuy Synthes sales representative?
How can I get DePuy Synthes product information?

 

 

Technical

Can I mix competitors' implants with DePuy Synthes implants?
What drill size do I use for any particular screw?
What size implant is recommended for any particular indication and patient size?
Why does AO recommend self-tapping screws?
Do you manufacture cannulated screws?
Do you manufacture titanium implants?
I want to begin plating fractures, where do I start?

 

 

DCP and LC-DCP Plating

What is the real difference between DCP and LC-DCP?
Do I need a different drill sleeve for each style plate?


  

Locking Compression Plating (LCP)

How is LCP different than conventional compression plates?
When do I use locking screws and plates?
Why is there a StarDrive in DePuy Synthes Locking Screws?
Why does the DePuy Synthes Locking Screw have a very small thread?
Do I have to use a Torque Limiting Attachment (TLA) for inserting locking screws?
How do you use the Push Pull Reduction Device? 
 

 

Tibial Plateau Leveling Osteotomy (TPLO)

What are the benefits of the DePuy Synthes TPLO Plate?
How do you apply compression with the DePuy Synthes TPLO Plate?
When and how do you contour the DePuy Synthes TPLO Plate?

 

 

Ordering/Account Management

Can I purchase product without a DePuy Synthes account?
How do I open a DePuy Synthes account?
How do I place an order?
How do I purchase DePuy Synthes products outside the U.S.?
How do I contact DePuy Synthes outside the U.S.?
How do I order DePuy Synthes products not found in the Vet Catalog?

 

 

Ordering Online 

How do I place an order on this site?

I have a DePuy Synthes account number, how do I sign up for a web account?

I don’t have a DePuy Synthes account number, how do I sign up for a web account?

How do I sign in?

How do I change my account information?

 

 

 

Company

 

How long has DePuy Synthes been producing veterinary products?


DePuy Synthes began as the Swiss companies Mathys and Straumann. These two companies produced the first AO products in the early 1960's. In 1970, the first AO Vet Course in the United States was held at The Ohio State University. DePuy Synthes USA was formed in 1974 and began selling directly to veterinarians in the United States and Canada. These three companies have been merged to form DePuy Synthes, Inc., a global company serving both veterinary and human surgeons around the world. More on DePuy Synthes history... 

 

 

What are the differences between DePuy Synthes veterinary and human products?


DePuy Synthes produces both veterinary and human products with the same high-quality standards. Veterinary specific products (such as the TPLO Plate) are designed particularly for animal indications and anatomy. These products meet the stringent standards of the AO.

 

 

What is DePuy Synthes' relationship with the AO?


The AO Foundation (AO) is a non-profit organization comprised of a network of surgeons who are committed to the study, practice, and teaching of AO principles and their advancement in the field of trauma and musculoskeletal surgery.

 

Founded in Switzerland in 1958 under the name of "Arbeitsgemeinschaft für Osteosynthesefragen," or translated to "Association for the Study of Internal Fixation," the AO today represents the world's leading knowledge organization in osteosythesis. The AO organization works together with DePuy Synthes in the areas of research, development, education, and quality assurance in fracture treatment for the benefit of patients.

 

DePuy Synthes is the commercial partner that produces medical devices based on advice and approval of the AO and in turn pays a royalty back to the AO on DePuy Synthes product sales. This funding allows AO to grow and continue its mission. More about the AO Foundation...

 

 

How can I speak with a DePuy Synthes sales representative?


In the United States, DePuy Synthes supports veterinarians through a team of Veterinary Sales Consultants located at its headquarters in West Chester, Pennsylvania. For technical questions, you can contact these consultants via the Technical Support Line or email.

 

In other countries, DePuy Synthes supports veterinarians via its network of country offices. See our listing of country offices at our corporate website for contact information.

 

Additionally, DePuy Synthes attends many major veterinary conferences in the United States and Europe. At these conferences, we exhibit our latest products and are available to answer your questions. See our listing of upcoming meetings...

 

 

How can I get DePuy Synthes product information?
 

You can download many of the DePuy Synthes veterinary product brochures, wall charts, and other informative documents from the Technical Information page of this website.

 

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Technical

 

Can I mix competitors' implants with DePuy Synthes implants?


DePuy Synthes implants and instruments are manufactured with proprietary processes that produce superior products to those created by conventional manufacturing processes.  Though other companies may be able to estimate the DePuy Synthes general product design, DePuy Synthes product dimensions are proprietary.  The precision design of DePuy Synthes products is important for long term product function and optimal fit between implants. 

 

Only the finest quality materials are used to manufacture DePuy Synthes implants.  The metals DePuy Synthes uses have been scientifically proven to be of the best biocompatibility and quality available today.

 

With these features and qualities, the mixing of DePuy Synthes implants with the implants from other companies is not recommended.  The overall performance may be compromised due to differences in design, chemical composition, mechanical properties, and quality.

 

Given these qualities are trade-secret, no competitor of DePuy Synthes can make a genuine claim "the same as DePuy Synthes." Combining implants from other companies with DePuy Synthes implants could reduce product performance. Consequently, it is strongly recommended to not mix parts from different manufacturers.

 

 

What drill size do I use for any particular screw?


The DePuy Synthes Screw, Drill, and Tap Chart specifies the specific drill bit size needed for any particular screw. It is printed towards the front of the DePuy Synthes Veterinary Catalog and also available as a laminated wall chart.

 


What size implant is recommended for any particular indication and patient size?


AO Vet has created a Veterinary Plate and Screw Chart which cross-references animal weight, anatomic location, and recommended implant size. It is printed towards the front of the DePuy Synthes Veterinary Catalog.

 

 

Why does AO recommend self-tapping screws?


DePuy Synthes self-tapping screws have several advantages. The time required to tap a screw hole is eliminated thereby speeding the procedure. The osseous thread cutting is always done with a "new" cutting flute thereby guaranteeing optimal performance and minimal heat generation. And the expense of replacing taps is eliminated.

 

The disadvantages of self-tapping screws is that if a screw is being reinserted it could theoretically cut a new thread. Also, the screw flute is shallow and may become clogged during insertion into thick, dense cortical bone.

 

Do you manufacture cannulated screws?


DePuy Synthes has a full product line of cannulated screws. These screws are used primarily in human orthopedics for indications requiring precise screw placement. These screws and associated instruments can be ordered from the DePuy Synthes Trauma Catalog. Contact our Veterinary Sales Consultants for more information.

 

 

Do you manufacture titanium implants?


DePuy Synthes has a full product line of titanium implants used primarily in human orthopedics for patients with nickel sensitivity or where MRI visualization is very important. There are no known biocompatibility issues with DePuy Synthes titanium implants. Titanium has the added benefit of producing less MRI artifact than stainless steel. Titanium implants can be ordered by veterinarians from the DePuy Synthes Trauma Catalog. Contact our Veterinary Sales Consultants for more information.

 

 

I want to begin plating fractures, where do I start?
 

For small animal surgeons, the first step is to attend the AO Course Principles of Small Animal Fracture Management.  For this course you will receive 30 CME credits, and will learn bone healing, how it can be influenced with internal fixation of fractures, the scientific principles of fracture repair, and practical application of plating techniques. Second, the "AO Principles of Fracture Management in the Dog and Cat" is an AO text which is a step-by-step manual for treating fractures in dogs and cats. The book is designed to guide the surgeon through all stages of fracture management. Third, call DePuy Synthes at (610) 719-6599 to get started with a start-up instrument and implant set. The Veterinary Sales Consultant can guide you through your first order to set you up.

For equine surgery there are parallel courses and products available.

 

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DCP and LC-DCP Plating

 

What is the real difference between DCP and LC-DCP?


The DCP Plate was introduced by DePuy Synthes in 1966 and revolutionized compression plating. However, there is always room for improvement and in 1992 DePuy Synthes introduced the Limited Contact DCP Plate (LC-DCP), which quickly became the standard of the AO.

 

LC-DCP has several important design improvements over DCP: The bidirectional Dynamic Compression Unit (DCU) hole, scalloped undersurface, and uniform plate strength.

 

The DCU hole in the LC-DCP is symmetrical so it permits interfragmentary plate compression in both directions, anywhere along the plate. This allows the plate to be designed without a midsection. The underside of the hole is flared to increase screw angulation to 40° from 25° in the axial plate and screw angulation 20° from 7° in the transverse plane.

 

The scalloped undersurface of the LC-DCP serves two purposes: it reduces plate-bone contact and creates uniform strength along the plate. Reduction of the plate-bone contact minimizes the area of bone and periosteum that is damaged as a result of pressure and improves the potential for healing. The uniform strength of the plate allows smooth plate contouring and minimizes the affects of stress concentration from the plate holes without compromising overall plate strength. More information...

 

 

Do I need a different drill sleeve for each style plate?


LC-DCP and DCP plates have distinctly different holes. Therefore, a Load/Neutral Drill Guide for DCP cannot be used with LC-DCP and vice versa. The LCP further complicated this problem since it too has a different hole. But this problem was eliminated with the introduction of the DePuy Synthes Universal Drill Guide. It works in all plate designs of a given size from DePuy Synthes. To see more information about this and other instruments...

 

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Locking Compression Plating (LCP)

 

How is LCP different than conventional compression plates?


The DePuy Synthes Locking Compression Plate (LCP) was introduced in 2003. It is different from both LC-DCP and DCP in that it has the added feature of DePuy Synthes locking screw technology built into its Combi hole. The Combi hole allows placement of standard cortex and cancellous bone screws on one side or locking screws on the opposite side of each hole. Therefore, LCP can be used exactly the same way a LC-DCP when conventional screws are used. It has all the same features of the limited-contact design. But it can also accommodate a locking screw in every hole of the plate, thereby allowing a fixed-angle construct wherever the surgeon deems necessary. This is explained in greater detail in the LCP Technique Guide or the Implant Guide under Technical Info.

 

It is important to note that the DePuy Synthes Universal Drill Guide must be used to place conventional screws in LCP Plates.

 

 

When do I use locking screws and plates?


The simplest answer to this question is that the decision to use locking screws in the LCP is ultimately surgeon preference. Currently there are no hard, fast rules established by the AO. Consequently, it is up to the surgeon in each specific case to determine if locking screws are desired based on the following benefits.

 

Locking screws create a fixed-angle construct with the plate. The threads on the head of the locking screw mate with the threaded Combi hole in the LCP to form a rigid, fixed-angle construct. This is radically different from conventional screws that squeeze the plate to the bone to achieve high friction which it turn produces stability.

 

Since locking screws do not pull the plate to the bone, and do not rely on friction for stability, locking screws can withstand higher loads, especially in compromised bone. This is achieved without requiring the plate to be precisely contoured to the bone. In fact, a locking plate works just as well slightly off the bone which protects the periosteum from vascular injury. This can be very helpful in minimally invasive plate osteosynthesis (MIPO) since a plate using only locking screws does not rely on plate-bone friction and need not be precisely contoured to the bone.

 

Examples of where locked plates are beneficial include:

 

  • Indications under very high load such as equine long bones or hyperactive patients
  • Bridge or biologic plating
  • Highly comminuted fractures
  • Metaphyseal fractures with less than six cortices on one side of the fracture
  • Locations where bicortical fixation is not possible such as fractures near a prosthesis or intramedullary pin
  • In conjunction with minimally invasive plate osteosynthesis
  • This is explained in greater detail in the LCP Technique Guide .

 

 

Why is there a StarDrive in DePuy Synthes Locking Screws?


The StarDrive recess in the head of the locking screws can withstand 65% more insertion torque than conventional hexagonal screws. The StarDrive Screwdriver is also self-retaining, so there is no longer a need for a holding sleeve. It is important to note that use of the appropriate Torque Limiting Attachment (TLA) is recommended when inserting locking screws under power to reduce the risk of applying too much torque and causing cold-welding of the screw head in the plate.

 

 

Why does the DePuy Synthes Locking Screws have a very small thread?


The shallow bone-thread profile of the locking screws results from the larger core diameter. The fixed-angle construct does not rely on screw thread purchase to create friction between the plate and bone to achieve stability. 

 

 

Do I have to use the Torque Limiting Attachment (TLA) for inserting locking screws?


No, hand tightening locking screws is appropriate so long as you are close to the recommended torque. If locking with a power screwdriver, a TLA should be to reduce the risk of applying too much torque that can cause cold-welding of the screw head in the plate.

 

Recommended Torque for Locking Screws

 

  • 2.0mm Locking Screw 0.4 Nm
  • 2.4mm Locking Screw 0.8 Nm
  • 2.7mm Locking Screw 0.8 Nm
  • 3.5mm Locking Screw 1.5 Nm
  • 4.0mm Locking Screw 4.0 Nm
  • 5.0mm Locking Screw 4.0 Nm

 

For more information about the TLA and other instruments...

 

 
How do you use the Push Pull Reduction Device?


The Push Pull Reduction Device is a novel instrument developed for LCPs. If you want to achieve temporary compression of the plate to bone, the Push Pull Device is drilled through a plate hole and then temporary compression is achieved via the knurled nut. The Push Pull Device is self-drilling and self-tapping so it is quick to use. For more information on the Push Pull Device and other instruments...

 

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Tibial Plateau Leveling Osteotomy (TPLO)

 

What are the benefits of the DePuy Synthes TPLO Plate?


The DePuy Synthes Tibial Plateau Leveling Osteotomy (TPLO) Plate merges locking screw technology with conventional plating techniques in a new anatomically precontoured plate. The TPLO plate accepts either conventional or locking screws. The plate head is specifically designed to engage more bone in the caudal region. The plate head screw holes are angled away from the articular surface and osteotomy for optimal screw placement. The plate comes in left and right versions and three sizes: 2.7 mm, 3.5 mm, and 3.5 mm Broad. Use of locking screws are not required, but when used creates a fixed-angle construct which can product greater stability and eliminates the need for a perfectly contoured plate. More information is available in the TPLO Technique Guide.

 

 

How do you apply compression with the DePuy Synthes TPLO Plate?


Applying compression with the DePuy Synthes TPLO Plate is different from other TPLO plates. Compression is achieved via cortex screws placed in compression mode in the shaft holes of the plate. Detailed information is available in the TPLO Technique Guide.

 

 

When and how do you contour the DePuy Synthes TPLO Plate?


The DePuy Synthes TPLO Plate must be precisely contoured to the bone surface when conventional screws are used in the plate. If locking screws are used in the plate head, typically very little if any adjustment of the plate precontour is required.

 

To contour the 3.5mm TPLO plates, it is best to use a tabletop bending press since these plates are very strong and difficult to bend with bending irons alone.

 

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Ordering & Account Management

 

Can I purchase product without a DePuy Synthes account?


DePuy Synthes only sells products to licensed veterinarians. Customers must have an active DePuy Synthes account to purchase products.

 

 

How do I open a DePuy Synthes account? 
  

A licensed veterinarian or authorized representative can apply online for a DePuy Synthes customer account by submitting the DePuy Synthes New Customer Information Form. All requested information must be filled in, including veterinarian license number and social security number. The social security number is only used to check credit history.  If you have questions on opening an account please call (800) 523-0322.

 

 

How do I place an order? 
 

With a current DePuy Synthes account, orders may be placed by Internet (using this website), phone or fax. All orders are shipped UPS Standard (two-three business days), unless otherwise requested. F.O.B. Monument, Colorado; freight charges are prepaid and added to the invoice. For telephone and fax numbers...

 

 

How do I purchase DePuy Synthes products outside the U.S.? 

 

Product orders outside the United State can be made directly to the nearest DePuy Synthes country offices, located throughout the world.

 

 

How do I contact DePuy Synthes outside the U.S.?


A listing of all DePuy Synthes country offices can be found on the DePuy Synthes corporate website. Please contact the office in your country, or the next nearest office to your location.

 

 

How do I order DePuy Synthes products not found in the Vet Catalog?


If you know the product number of the product you wish you order, you may contact Customer Service directly. If you need more information, please call the Vet Sales Consultant via the Veterinary Technical Support telephone number.

 

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Ordering Online

 

How do I place an order on this site?

 

1.  Find the items you want.

 

First, you will need to browse or search for the items you would like to order.  A search box is located on the left navigation.  From this search, you can search by part number or description.  When you find the product you are interested in, click the title to see more information.  If you would like to purchase a set, please call our Customer Relations at (800) 523-0322.

 

Express Add to Cart:

 

If you know the part numbers of the items you are purchasing, you can use our “Express Add to Cart” feature.  Express Add to Cart is found on your shopping cart.  Here, you can type part number and quantity and quickly add items to your cart.

 

2. Add items to your shopping cart

 

You must be signed in to access your shopping cart.  Once you are signed in, go to the product detail and enter the quantity you want, and click “Add to cart.”  You can access your cart at any time by clicking “Shopping Cart” link.  Shopping cart items are automatically save when you log out.

 

3. Proceed to checkout

 

Once you are ready to checkout, click the “Checkout” link at the bottom of a product page or from the shopping cart.

 

Want to buy multiple quantities of an item in your shopping cart?

Change the number in the quantity box and click the recalculate button at the bottom of the cart.

 

Want to remove an item from your shopping cart?

Click the delete button that appears under all items in your cart or change quantity to 0 and click “Recalculate.” 

 

4. Checking out

 

Once you click “Checkout,” the first page is to confirm your shipping or billing address.  If there are any problems with your addresses, please call the DePuy Synthes Customer Relations at (800) 523-0322 to update your address.  If it is correct, click “Next” to review your order, choose shipping method, and payment. 

 

Our default shipping is UPS Standard Shipping (2 – 3 business days).  If you need your package sooner, please choose the shipping you need.  Please keep in mind that we cannot estimate shipping for the complete order until time of shipping.  You will receive a confirmation by email with the total price with shipping and tax. 

 

Next, let us know how you would like to pay for your order.  If your account is a credit card only account, the only option will be to pay by credit card.  DePuy Synthes Vet accepts Visa or MasterCard. If you have an invoiced account, you can choose Purchase Order, which you will be sent an invoice with your order.  Normal order terms and conditions apply.  Once you are satisfied with your order, click “Submit” to submit your order to DePuy Synthes Vet.  You will receive a confirmation by email with your order details.  You will also receive an email at the time of shipment. 

 

5. Check your order status

 

If you would like to review your order, click “My Account.” Here you will be able to review your order, and check on the status of each item. If an item is on backorder, there will be a message next to the part with “Backordered.” If you need to cancel or return an item, please call the DePuy Synthes Customer Relations at (800) 523-0322. 

 

Unsure if your order went through?

If you receive an error message while placing an order, please check the list of recent orders in “My Account” before trying to place the order again.

 

Can’t see pricing?
If you cannot seeing pricing in the product details page, it is likely that you are not logged into your account. 

 

Can’t add to shopping cart?
If the “Add to cart” button is not appearing on the product detail page, it is likely that you are not logged into your account.

 

System error?
These errors usually occur for only a short time. Please return to our website and try again later.  You can also contact us by email (contact us link) or phone (610) 719-6599 to let us know you are having a problem.  If you are still having a problem, please place your order through the DePuy Synthes Customer Relations at (800) 523-0322.

 

If none of these suggestions solves your problem, please contact us using the link at the top navigation.  Please provide as much information as possible, including the following:

 

  • What point in the ordering process is causing you trouble? 
  • If you are receiving an error message, what does it say? 
  • What items are you trying to order?

 

 

I have a DePuy Synthes account number, how do I sign up for a web account?

 

Click the Sign in/Sign up link. Choose “Sign up for internet ordering using my DePuy Synthes account # and shipping zip code.”   Fill out the fields using the account # and shipping zip code for that account.  First name, last name, phone number and email address should all include contact information for internet ordering. 

Passwords:

 

  • Passwords are case sensitive
  • Passwords must be a minimum of 6 characters
  • You must include at least one uppercase letter, lowercase letter and number

 

If you do not know your account number or shipping zip code on file, please call our customer relations at (800) 523-0322.  Please note that the email address you provide here will be the only email to which we can send information about orders.

 

 

I don’t have a DePuy Synthes account number, how do I sign up for a web account?

If you do not have a DePuy Synthes account number, click the sign in/sign up link. Choose the “Request a DePuy Synthes Account Number.”  Fill out the required fields and click “Submit.”  The form will be submitted to Customer Relations and reviewed within 7 – 10 days.  Once your account is set up, you will receive a notification of your account number.  Once you receive this number, you can sign up for a web account.

 

 

How do I sign in?

Click the “Sign in/Sign up” link.  The sign in box is clicked as the default.  Type in the email address used to sign up for a web account.  If you have forgotten your email address, please call the DePuy Synthes Vet Technical Support at (610) 719-6599 and we will look up your account information.  If you have forgotten your password, click the reset my password and access my account.  An email will be sent to your account with information to reset your password.

 

 

How do I change my account information?

 

To change your contact information: 

From My Account, click “View Contact Information.”  Click “Edit,” but please note the only fields that can be updated are: First Name, Last Name and Phone Number.  If you need to update your shipping or billing address, please call the DePuy Synthes Customer Relations at (800) 523-0322.

 

To change your email or password:

From My Account, click “Changing Email Address/Password” link.  From here, you can change your account’s email address or password. 
 

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