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Warranty Policy
Synthes offers a lifetime warranty for catalog instruments purchased from Synthes. This warranty presumes that the instruments are used with Synthes implants under normal operating conditions, and with the established AO ASIF techniques. Excepted from this warranty are items which have been abused and those that become unserviceable through prolonged use.
- Warranty is limited to the repair or replacement of instruments
- Repair or replacement is dependent upon return of the instrument to Synthes (USA)
- Excluded from this warranty are pneumatic, electrical, and battery-powered equipment, batteries, and all cutting instruments, i.e. drill bits, taps, chisels, fixed head reamers, osteotomes, periosteal elevators, and gouges.
- This warranty and the undertaking to replace or repair is in exclusion of all other warranties and remedies.
- For Synthes Power Equipment warranty information please refer to the current Synthes Power Equipment Price List.
Returned Goods Policy
No product may be returned for credit once that item has been removed from its original sterile or nonsterile package, or after 90 days from invoice date.
Instruments and implants that are made on special request, even if unopened, may not be returned to Synthes for credit under any circumstance.
A Return Authorization number and a copy of the invoice or packing slip must accompany all returns.
All returns after 30 days from date of invoice are subject to a minimum restocking fee of 15%.
Credit for returned goods will only be issued upon Synthes determination of acceptable condition.
Return Instructions
Return authorization is required before returning product to Synthes. For a Return Authorization Number, call Synthes Credit and Return Department: 1-800-479-6329. Mark the Return Authorization Number on the inside and outside of the package and ship to: SYNTHES (USA) Attn: Returns Department 1101 Synthes Avenue Monument, CO 80132
Service Department
Return authorization is required before returning product to Synthes for service or repair. For a Return Authorization Number, call Synthes Service Department: 1-800-288-6698. Mark the Return Authorization Number on the inside and outside of the package and ship to the following address:
SYNTHES (USA)
Attn: Service Department
1101 Synthes Avenue
Monument, CO 80132