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Warranty Policy

 

DePuy Synthes offers a lifetime warranty for catalog instruments purchased from DePuy Synthes. This warranty presumes that the instruments are used with DePuy Synthes implants under normal operating conditions, and with the established AO ASIF techniques. Excepted from this warranty are items which have been abused and those that become unserviceable through prolonged use.

 

  • Warranty is limited to the repair or replacement of instruments
  • Repair or replacement is dependent upon return of the instrument to DePuy Synthes (USA)
  • Excluded from this warranty are pneumatic, electrical, and battery-powered equipment, batteries, and all cutting instruments, i.e. drill bits, taps, chisels, fixed head reamers, osteotomes, periosteal elevators, and gouges.
  • This warranty and the undertaking to replace or repair is in exclusion of all other warranties and remedies.
  • For DePuy Synthes Power Equipment warranty information please refer to the current DePuy Synthes Power Equipment Price List.

 

 

Returns 

Returned Goods Policy

 

No product may be returned for credit once that item has been removed from its original sterile or nonsterile package, or after 90 days from invoice date.

 

Instruments and implants that are made on special request, even if unopened, may not be returned to DePuy Synthes for credit under any circumstance.

 

A Return Authorization number and a copy of the invoice or packing slip must accompany all returns.

 

All returns after 30 days from date of invoice are subject to a minimum restocking fee of 15%.

 

Credit for returned goods will only be issued upon DePuy Synthes determination of acceptable condition.

 

 

Return Instructions

 

Return authorization is required before returning product to DePuy Synthes. For a Return Authorization Number, call DePuy Synthes Credit and Return Department: 1-800-479-6329. Mark the Return Authorization Number on the inside and outside of the package and ship to: DePuy Synthes (USA) Attn: Returns Department 1101 Synthes Avenue Monument, CO 80132

 

  

Repairs

Service Department

 

Return authorization is required before returning product to DePuy Synthes for service or repair. For a Return Authorization Number, call DePuy Synthes Service Department: 1-800-288-6698. Mark the Return Authorization Number on the inside and outside of the package and ship to the following address:

 

DePuy Synthes (USA)

Attn: Service Department

1101 Synthes Avenue

Monument, CO 80132